Admin Support Officer

Ref: 1001576315229639

Pay Rate: £11.78

Full Time

Roles and Responsibilities

• Contribute to the delivery of service standards, quality and performance targets for the Finance & HR Services in accordance with the Council’s Aims and Objectives.
• To provide an efficient and effective support service to the Assessment & Awards and Payments Income & Support Teams and Finance & HR Services.
• Responsible for opening all post in accordance with legislative and procedural requirements.
• Check the validity and accuracy of all documentation received and act upon this accordingly in a timely manner.
• Responsible for the receipt of payments received via post in accordance with the Council’s financial systems and processes.
• Scan & reference all documentation as directed by procedural guidance.
• Understand the principals of DIP & workflow systems
• Despatch all post and bulk print output as directed to by procedural guidance minimising the risk of data breach situations.
• Provision of effective business support services processing orders, requisitions and invoices meeting Council standards.
• Processing and monitoring staff allowances including car mileage and mobiles phones on behalf of specified services.
• To be aware of all legislation and procedures impacting service delivery.
• Assist with the allocation, monitoring and response to all Freedom of Information requests ensuring the agreed corporate response times are met.
• Assist in the allocation, monitoring and response to all Corporate Complaints ensuring that agreed corporate timescales are met.
• Meet performance targets as advised by the Senior Officer & Team Leader.
• Contribute to continuous improvement     activities in order to improve service delivery